“I have always been very satisfied with the outcome of NDC's work and the knowledge they bring to our site. Working together has really helped mature our management sytems. The workforce responds excellently to NDC's consultants, who are always my first port of call if I need competent advice that I can trust."Emma Morton
( SKF Clevedon)
“I have worked with NDC on several EHS projects over many years and I can recommend them to any prospective client. NDC's consultants are always on time, on budget and on target with delivery, no matter how simple or complex the subject may be.”Gerrald Kelly
(SONY UK Tec)
“The consultants at NDC have been extremely helpful. They are professional, experienced and have supported us to achieve and maintain ISO 14001 certification. Thank you."
“NDC were chosen to provide specialist training to a select target audience over several training dates as no existing training programme existed. Their consultants worked with our organisation to develop a bespoke presentation that met our needs. Excellent feedback was received from attendees.”
( Bristol NHS Trust)
"NDC were fantastic in their delivery, making not the most exciting topic interesting! The visual aids were well designed and relevant."
NARU InstructorMichelle Ping
( Hart Ambulance)
"NDC carried out several ISO14001 surveillance audit at various Magellan Aerospace sites. These were conducted very professionally and their comments added real value in helping develop the Environmental Management System."Dave Stewart
(Quality Director - European Operations at Magellan Aerospace UK Ltd)
"NDC has proved invaluable to our organisation - providing us with training and on-going consultative support on environmental matters. Their knowledge, interpretation and practical support through legislative updates has been extremely beneficial, freeing us to focus on implementation and improvement."
Business Performance Manager at Walter Lilly Co LtdHoward Stephens
"I worked alongside NDC to conduct audits in preparation for OHSAS18001 approval. NDC's expertise and knowledge relating to OHSAS18001 requirements were key to that aim being realised. It was also evident that NDC's skills and knowledge extended beyond the requirements of that standard. I hope to be able to work with them at some point in the future."
Aircraft Support Services ManagerTony Pearce
"NDC were used in development activities targetted at specific contractor companies. Their consultant provided a platform for individual company development with a map of issues and activities to address to achieve improvement. Excellent support was provided to all, in both a personal and professional approach."
Manager Service Transition ,Group Information Services at Tata SteelTudor Thomas
"We are currently working with NDC to achieve TS16949 certification. Their consultants are consummate professionals and a great help to us achieving this objective in an expedited timeframe!"
Managing Director at Tecan LimitedScott Aitken
We spoke to Cloud Heroes Director, Andy Grant, to hear about the company’s journey through ISO 9001:2015 accreditation.
Why did you decide to pursue ISO9001:2015?
IT is a competitive marketplace - our business performance and customer experience needs to exceed expectations. For 20 years we have prided ourselves on delivering “better solutions, better value.” We wanted to back this statement up. Achieving internationally recognised certification was the obvious option.
Why did you decide to seek the support of NDC Global Auditors Ltd?
The specification for this standard is large. We didn’t know where to start. In fact, we didn’t really understand what was required of us. Another company that we do business with immediately recommended NDC, so we got in touch. It was the best advice we could have had.
What challenges did you face on the road to accreditation?
The challenges that we anticipated were removed by NDC's approach. We were concerned that we would have to change the way we do business. We were expecting to have to reconfigure our working practices to fit the framework but that wasn’t the case. NDC took their time to understand our business needs and existing practices. We realised that we were doing a lot of things well and just needed to back it up with the appropriate paperwork.
A year on, how has ISO9001:2015 certification benefitted your business?
In ways that we weren’t expecting. Going through the process of accreditation showed us that we were already delivering beyond our customers’ expectations. For us, the greatest impact has been shifting to a process-driven way of working. We’ve achieved efficiencies that we hadn’t considered. Everyone, from our employees to customers and key stakeholders, now understands how we work. New members of staff slot in very quickly because they are aware of our expectations and how we do things from the outset. Customer satisfaction has never been easier to achieve because it’s built in to an automated way of working.
How did NDC assist?
NDC evaluated our existing systems and made them stronger. Dawn and the team worked with us to achieve our goals in as few moves as possible and with minimum disruption. NDC made the whole process a comfortable one. They shared the burden of what could otherwise have been a very stressful and disjointed process.
Achieving accreditation is only part of the story though. We needed to test out and adjust to new ways of working. That takes time. NDC were alongside us every step of the way with 3 monthly reviews of how our policies were operating in practice. We couldn’t go too far off track with the continuous support in place. The partnership is an on-going one. NDC continue to support our internal audits and as a result we have just achieved recertification with LQRA.
Did NDC deliver the support required?
NDC Global Auditors Ltd haven’t just provided support, they have become part of our business. They are our internal quality assurance team, supporting and sharing our goals. We wouldn’t consider working without them now.Michelle Walker
( Cloud Heroes)