• ISO55001 Asset Management
    System (AMS)
  • ISO9001 Quality Management
    Systems (QMS)
  • ISO14001 Environmental Management
    Systems (EMS)
  • ISO50001 Energy Management
    Systems (EnMS)
  • ISO45001 Health & Safety Management
    Systems (OHASMS)
  • ISO27001 Information security
    management systems (ISMS)

Achieving Excellence with ISO9001 Certification: The Journey of NHS – SCW Geospatial Services

01 Mar 2024


The NHS, like most organisations is striving to enhance their performance, streamline processes, and deliver quality outcomes. The SCW Geospatial Services team, comprised of professional Geographers, Data Analysts, and IT specialists, recognised the importance of adopting ISO9001 quality management systems to drive excellence within their department. This article delves into their journey towards achieving ISO9001 certification and the valuable benefits it brought to their operations.

The Importance of ISO9001 Certification

ISO9001 certification is a globally recognised standard for quality management systems (QMS). It provides a framework that organisations can follow to ensure consistent delivery of products and services that meet customer requirements. While certification is not mandatory, it offers numerous advantages, such as improved efficiency, enhanced customer satisfaction, and better risk management. Geospatial Services understood the significance of ISO9001 certification in establishing a solid foundation of quality practices across their projects.

Establishing a Robust Quality Management System

Before embarking on their ISO9001 certification journey, the Geospatial team already had robust quality processes in place. However, they recognised the need to standardise their quality management system to ensure consistency and continuous improvement. ISO9001 helped them achieve this goal by providing a structured framework to guide their efforts.

Partnering with NDC Certification Services

To obtain ISO9001 certification, Geospatial Services sought the expertise of NDC, a trusted certification body, who supported them throughout the process.

Dawn Cairns from NDC expressed her admiration for the Geospatial team’s existing quality processes and their commitment to continuously improving them through ISO9001. Working together, NDC and the Geospatial team successfully navigated the certification journey.

The Benefits of ISO9001 Certification

ISO9001 certification unlocked a myriad of benefits for the Geospatial team and their operations. Let’s explore some of the key advantages they experienced:

  1. Enhanced Efficiency and Effectiveness

ISO9001 helped the Geospatial team streamline their processes, leading to improved efficiency and effectiveness. The standard encouraged them to critically evaluate and streamline their workflows. As a result, they experienced greater productivity and efficiency.

  1. Increased Customer Satisfaction

By adhering to ISO9001 requirements, the Geospatial team placed a strong emphasis on putting patients first.

The standard guided them to prioritise customer satisfaction, resulting in enhanced service delivery and positive customer experiences. This, in turn, further strengthened their relationships with clients and identified opportunities to promote the team’s capabilities.

  1. Better Risk Management

ISO9001 prompted the Geospatial team to adopt a proactive approach to risk management. The team implemented a robust risk assessment process, identifying potential risks and implementing appropriate controls to mitigate them. This enabled them to minimise disruptions, ensure business continuity, and safeguard their projects from unforeseen challenges.

  1. Continuous Improvement Culture

ISO9001 instilled a culture of continuous improvement within the Geospatial team.

The standard requires organisations to monitor and measure their processes, identify areas for improvement, and implement lessons learned.

The team are consistently looking at ways to enhance their practices, driving innovation, and staying ahead in their field.


The SCW Geospatial Services team embarked on their ISO9001 certification journey to drive excellence within their department. With the support of NDC Certification, they successfully achieved ISO9001 certification and reaped the benefits it brought to their operations.

ISO9001 not only enhanced their efficiency and effectiveness but also increased customer satisfaction and improved their risk management practices.


ISO9001 Gap Analysis Services by NDC Certification

Through NDC Certification’s ISO Switch campaign and ISOComply software, organisations can streamline their certification process and manage ISO compliance effortlessly. Embracing ISO9001 certification can empower organisations across various sectors to achieve excellence and deliver optimal outcomes.

For organisations considering ISO9001 certification for the first time, NDC Certification offers comprehensive gap analysis services. These services help measure an organisation’s quality assurance against the requirements of the ISO9001 standard. Conducting a gap analysis provides valuable insights into areas that require improvement, enabling organisations to align their practices with the standard’s expectations.

NDC Certification’s ISO Switch Campaign: Saving Time and Money

NDC Certification services have recently launched their ISO Switch campaign, designed to save organisations time and money during the certification process. By switching to NDC for certification, organisations not only benefit from NDC’s expertise but also gain access to their ISOcomply compliance software for free.

Streamlining ISO Compliance with ISOcomply

ISOcomply, NDC Certification’s ISO compliance software, offers a centralised platform to manage multiple ISO standards efficiently. This user-friendly software enables organisations to capture internal audits, set objectives, manage non-conformities, and streamline compliance processes. ISOcomply simplifies the complexities of ISO compliance, empowering organisations to focus on their core business objectives.


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