The Benefits of an ISO 9001: 2015 Quality Management System


ISO 9001: 2015 is designed to help businesses improve their customer satisfaction and build a sustainable future.  The standard sets out requirements that will support you to continually monitor, manage and improve quality across all aspects of your business. It’s suitable for organisations of all types and sizes and is now the most widely recognised standard in the world.


Business benefits of implementing ISO 9001: 2015


1. Customer satisfaction


The standard supports you to identify your customers needs, identify gaps in meeting those needs, and measure client satisfaction.



  • Plan future resources for meeting customer needs and raising customer satisfaction.
  • Boost your organisation’s resilience in the market place.
  • Deliver higher quality products and services.
  • Generate loyal customers by consistently meeting their needs.


2. Compliance


ISO 9001: 2015 provides a framework for ensuring that you meet regulatory requirements across all your products and services and at every level of your organisation. It also lays many of the foundations for integrating an ISO 27001 Informational Security Management System to protect your information assets and client data.



  • Increase stakeholder confidence in your commitment to compliance.
  • Enhance your organisation’s reputation and appeal when competing for contracts.
  • Reduce the risk of fines and prosecutions.
  • Combine resources to save time and money on maintaining and improving an integrated ISO 9001/27001 Management System.


3. Continual improvement


The standard requires that you:

  • Assess business risks and opportunities.
  • Continually examine ways in which your business can improve.
  • Implement operational controls to effectively manage and measure performance.



  • Streamline operational costs.
  • Reduce waste and increase efficiency and productivity.
  • Improve your bottom line.


4. Competitive advantage


ISO 9001: 2015 is a globally recognised quality management system. It helps to safeguard the quality of your products and services and demonstrate your commitment to customer satisfaction.



  • Improve your reputation with an evidencable commitment to quality.
  • Competitive advantage when tendering for new or repeat business.
  • Gain access into markets that require their partners to have ISO 9001.
  • Improve customer retention with better customer service.


5. Stakeholder engagement


The standard requires that you:

  • Identify your organisation’s internal and external stakeholders and their needs.
  • Communicate your organisation’s quality policy to the workforce and support their understanding of it in relation to their job roles.
  • Demonstrate how you meet customer, regulatory and statutory requirements.



  • Improve internal and external communications that serve all parties.
  • Motivate your workforce and achieve an organisation-wide quality culture.
  • Increase likelihood of achieving compliance and avoiding fines and litigation.


How to become ISO 9001: 2015 certified

Achieving ISO 9001: 2015 certification is a way of reassuring customers, suppliers and stakeholders that you have implemented the standard properly.  Moreover, some companies, public bodies and government departments only work with those who are ISO 9001 certified.

Meeting the requirements of the standard can seem like a daunting task. However, with the support of NDC’s qualified ISO 9001: 2015 lead auditors, the process is straightforward and structured. We can help you to assess your current systems against the standard and put the necessary measures in place to meet the standard’s requirements.

Visit to find out more about our ISO support services or contact us to get started today.

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