The Benefits of an ISO 9001: 2015 Quality Management System


ISO 9001: 2015 is designed to help businesses improve their customer satisfaction and build a sustainable future.  The standard sets out requirements that will support you to continually monitor, manage and improve quality across all aspects of your business. It’s suitable for organisations of all types and sizes and is now the most widely recognised standard in the world.


Business benefits of implementing ISO 9001: 2015


1. Customer satisfaction


The standard supports you to identify you customers needs, identify gaps in meeting these needs, and measure client satisfaction.



  • Plan futures resources for meeting customer need and raising customer satisfaction.
  • Boost your organisation’s resilience in the market place.
  • Deliver higher quality products and services.
  • Generate loyal customers by consistently meeting their needs.


2. Compliance


ISO 9001: 2015 provides a framework for ensuring that you meet regulatory requirements across all your products and services and at every level of your organisation.



  • Increase stakeholder confidence in your commitment to compliance.
  • Enhance your organisation’s reputation and appeal when competing for contracts.
  • Reduce the risk of fines and prosecutions.


3. Continual improvement


The standard requires that you:

  • Assess business risks and opportunities.
  • Continually examine ways in which your business can improve.
  • Implement operational controls to effectively manage and measure performance.



  • Streamline operational costs.
  • Reduce waste and increase efficiency and productivity.
  • Improve your bottom line.


4. Competitive advantage


ISO 9001: 2015 is a globally recognised quality management system. It helps to safeguard the quality of your products and services and demonstrate your commitment to customer satisfaction.



  • Improve your reputation with an evidencable commitment to quality.
  • Competitive advantage when tendering for new or repeat business.
  • Gain access into markets that require their partners to have ISO 9001.
  • Improve customer retention with better customer service.


5. Stakeholder engagement


The standard requires that you:

  • Identify your organisation’s internal and external stakeholders and their needs.
  • Communicate your organisation’s quality policy to the workforce and support their understanding of it in relation to their job roles.
  • Demonstrate how you meet customer, regulatory and statutory requirements.



  • Improve internal and external communications that serve all parties.
  • Motivate your workforce and achieve an organisation-wide quality culture.
  • Increase likelihood of achieving compliance and avoiding fines and litigation.


How to become ISO 9001: 2015 certified

Achieving ISO 9001: 2015 certification is a way of reassuring customers, suppliers and stakeholders that you have implemented the standard properly.  Moreover, some companies, public bodies and government departments only work with those who are ISO 9001 certified.

Meeting the requirements of the standard can seem like a daunting task. However, with the support of NDC’s qualified ISO 9001: 2015 lead auditors, the process is straightforward and structured. We can help you to assess your current systems against the standard and put the necessary measures in place to meet the standard’s requirements.

Visit to find out more about our ISO support services or contact us to get started today.

“The scale of the specification daunted us and we were concerned that we would have to change the way we operate. That wasn’t the case. NDC took their time to understand our business needs and existing practices. Going through the process of accreditation showed us that we were already delivering beyond our customers’ expectations. For us, the greatest impact has been increasing our efficiency in areas that we hadn’t considered.”

Andy Grant, Cloud Heroes

ISO 50001 audit tool

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