Customer satisfaction is at the heart of any successful business. The best way to achieve exceptional customer service is to adopt an effective QMS such as ISO 9001: 2015.
This course introduces you to the key concepts and principles of ISO 9001: 2015. You will learn how to interpret the standard's requirements in relation to your operations and conduct a gap analysis of your existing systems. We will guide you through the steps to plan, document and monitor a QMS that will achieve consistent improvements in your customer service and products.
Who Is It For?
Business owners and managers with a responsibility for planning, implementing, maintaining, supervising or auditing of an ISO 9001: 2015 QMS
New and existing auditors
Individuals pursuing a career in quality management
This course will help those with little auditing experience to:
Develop and plan regular internal audits
Have confidence when being audited by third party assessors
Be able to challenge any non-conformities, observations or corrective actions if justified.
Key concepts and requirements of ISO 9001:2015
Implementing key concepts and requirements
Using the Plan-Do-Check-Act cycle
Documenting information to satisfy an ISO 9001:2015 audit
Using gap analysis to conduct a baseline review of your current system
Download our ISO9001: 2015 Internal Auditor App for FREE!
£325.00 / Person Plus VAT
(ask about our discounted rate for groups)
£1,795.00 Plus VAT
(up to 10 delegates)
Staff responsible for auditing and who already possess an understanding of ISO 9001 but require an in depth understanding of the new ISO9001:2015 risk based approach.