Customer satisfaction is at the heart of any successful business. The best way to achieve exceptional customer service is to adopt an effective QMS such as ISO 9001: 2015.
This course introduces you to the key concepts and principles of ISO 9001: 2015. You will learn how to interpret the standard's requirements in relation to your operations and conduct a gap analysis of your existing systems. We will guide you through the steps to plan, document and monitor a QMS that will achieve consistent improvements in your customer service and products.
Who Is It For?
This course will help those with little auditing experience to:
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£325.00 / Person Plus VAT(ask about our discounted rate for groups)
£1,795.00 Plus VAT(up to 10 delegates)
Staff responsible for auditing and who already possess an understanding of ISO 9001 but require an in depth understanding of the new ISO9001:2015 risk based approach.